FAQ
Orders & Purchases
How do I place an order?
How do I place an order?
Select the product you want, add it to your cart, and follow the steps in the checkout process. After completing the checkout, you'll receive a confirmation email.
Can I receive an invoice?
Can I receive an invoice?
Yes, you'll automatically receive an invoice by email once your order is complete. Business customers can enter their VAT information at checkout.
What is the delivery time?
What is the delivery time?
We typically ship within 1–7 business days. The exact delivery time depends on your location and the shipping method you choose.
Can I change or cancel my order?
Can I change or cancel my order?
Yes, as long as your order hasn't shipped yet. Please contact our customer service as soon as possible.
Do you offer volume discounts?
Do you offer volume discounts?
Yes, we offer attractive discounts for larger orders. These are automatically applied in the shopping cart or are available upon request for business customers.
Returns & Exchanges
Can I return my order?
Can I return my order?
Yes, you have the right to return your order within 14 days of receipt, without giving a reason. The product must be unused and in its original condition.
Please note: return costs are at your own expense.
How do I report a return?
How do I report a return?
Send an email to our customer service. You will then receive return instructions by email.
When will I get my money back?
When will I get my money back?
Once we have received and inspected the return, the amount will be refunded via the original payment method within 5 working days .
Are there any costs associated with returns?
Are there any costs associated with returns?
You will be responsible for paying for your return shipping costs, unless the error is on our part (for example, an incorrect or damaged product).